GUARANTEE:

 
All jewelry is GUARANTEED to be free from defects in craftsmanship and materials on delivery.  Should the jewelry fail within 6 months, and examination reveals it was due to negligence on my part I will repair or replace the item at no additional cost.
 
All repairs and replacement of damaged items due to neglect and improper care are the responsibility of the buyer.
 
NOTE:: These photos are intended to provide you with an accurate visual representation of the item.  They are not enhanced in any way.  If anything, the pictures under-represent the beauty of the piece.  Due differences in monitor qualities it is possible that  the final piece is slightly different in color.  We hope this is helpful to you in making an informed decision on your gem purchases.
 
 
 
RETURN POLICY:

Limited Edition and One of a Kind 
 
Non commissioned currently available jewelry that is not created as a special or custom order may be returned for REFUND, CREDIT or EXCHANGE within 14 days of date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred and complete with original packaging.  Call  before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange.   Original shipping charges and credit card fees (if any) are not refundable.
 
Precious stone replacement is on a case by case basis only and will require proof of loss/theft and original design or product failure.
 
For your security, if you wish to return a non commissioned/non custom order, please return item(s) with an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt.Lynn Vernon Designs is not responsible for item(s) lost or damaged in transit.
 
Any standard item that is customized (ring sizing, adding stones, changing stones, etc.) is not returnable for refund.
 
Return Request Line Toll Free:  1-877-822-3552

CUSTOM ORDER POLICIES:
 
Custom order or commissioned jewelry. Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification such as ring sizing or exchanging stones and is ordered on a commission basis is not returnable. My guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals (gold or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.
 
Any standard item that is customized (ring sizing, adding stones, changing stones, etc.) is not returnable for refund.
 
 
DELIVERY:
 
 
All items that are in stock will be shipped within five (5) days of payment confirmation. In the rare event that an item is no longer in stock, due to a previous sale, the customer will be notified within two business days by email. Options for ordering a similar item will be included in this email notice and an alternative time frame will be suggested.
 
Custom/commission orders are usually delivered between two to four weeks of order depending on material availability and design considerations. A firm estimate of delivery will be discussed at time of order.
 
All jewelry is shipped  insured, using the U.S. Postal Service (USPS) and requires customer signature on delivery. USPS Express Mail is normally received next day with guaranteed delivery within two business days. (I have found this to be the safest and most secure form of transit for jewelry and gemstones.) If you are not available to accept delivery the USPS will leave a notice allowing you to have the package redelivered or to pick it up at the post office.
 
If purchase is made with a credit card, shipment will be made only to the billing address on the card, I do not ship to P.O. Boxes, APOs or FPOs. Should you require shipment to an alternative address for a gift or other reason, please call or email for alternative solutions.


 
 PRIVACY and SECURITY
 
 
SSL (Secure Socket Layers) technology is used to provide the highest security for your order transactions and to insure safe transmission of your private information. Credit card numbers, name, physical address/phone number and email addresses are never stored in an online database. The information you provide when placing your order is retained only for order completion and shipping, it is held securely and privately off-line and is never shared, leased or sold to a third party. For more detailed information, please see our Privacy Policy  listed below.
 
ACCEPTABLE PAYMENT OPTIONS:
 
1.  Checks drawn on U.S. Banks made out to Lynn Vernon (allow 10 days for check to clear)
2.  Certified check made out in U.S. Dollars (USD) to Lynn Vernon.
3.  Credit cards Visa, Mastercarad, AMEX, Discover, and JCB
 

 
PRICING:
 
All prices are in U.S. Dollars.  Additional charges may apply for ring sizing or other adjustments.
 
Every effort is made to avoid errors in pricing and product information, but sometimes mistakes do happen. If a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. Notification will be sent within 2 business days to the email address listed on the order. All prices listed on this site are in U.S. dollars.
 
Service & Policy Guarantees